Refund Policy

Last updated: August 4, 2026

At Tonelux.store, your satisfaction is our priority. If you are not completely happy with your purchase, we're here to help.

1. Returns

We accept returns within 30 days of the delivery date. To be eligible for a return, your item must be:

• Unused and in the same condition that you received it
• In the original packaging
• Accompanied by proof of purchase (order number  or receipt)

2. Non-Returnable Items

The following items cannot be returned:

• Items marked as final sale
• Items that have been used or damaged by the customer
• Gift cards

3. Refund Process

Once we receive and inspect your returned item, we will notify you by email. If approved, your refund will be processed within 5–10 business days to your original payment method.

4. Late or Missing Refunds

If you haven't received your refund after 10 business days, please check with your bank or credit card provider first. If you still have not received it, contact us at support@tonelux.store.

5. Exchanges

We only replace items if they are defective or damaged upon arrival. If you need an exchange, please email us at support@tonelux.store with photos of the damaged item.

6. Return Shipping

Customers are responsible for return shipping costs unless the item arrived damaged or defective. We recommend using a trackable shipping service.

7. Contact Us

For any questions about our Refund Policy, please reach out to us at: support@tonelux.store